Frequently Asked Questions About Berbe Travel

Here, you will find answers to some of the most commonly asked questions about our travel app and services. Whether you're a first-time user or a seasoned traveler, we're here to help you make the most of your journey with Berbe.

Our FAQs cover a wide range of topics, including information on how to use the app, booking and canceling trips, earning and redeeming Berbe credits, and much more. We understand that planning a trip can be stressful, which is why we've made it our mission to provide you with the information and resources you need to make your journey as seamless and enjoyable as possible.

Berbe Travel is a comprehensive travel app that helps you navigate your travels with ease. With features such as translation, travel checklist, currency converter, and weather, you'll have all the information you need at your fingertips. Plus, with instant, easy access to travel requirements and detailed country information, you can confidently travel to any country without any stress or confusion. Whether you're a seasoned traveler or planning your first trip abroad, Berbe Travel is the perfect companion to help you make the most of your journey.
Berbe credits are a virtual currency that can be used to purchase additional features within the Berbe Travel app. These features include access to travel insurance, translation services, and other travel-related services. Users can earn Berbe credits by completing certain actions within the app, such as sharing their travel experiences with friends or referring the app to others. Berbe credits can also be purchased directly within the app using real currency. Once a user has accumulated enough credits, they can use them to access premium features within the app or save them for future use.
Berbe provides a variety of information for travelers, including travel requirements and restrictions for different countries, travel ideas and inspiration, translation services, a travel checklist to help you prepare for your trip, a currency converter to help you budget your expenses, and weather information for your destination. Berbe Travel also offers a range of other features and services to make your travels easier and more convenient such as detailed country information on visa requirements, plug adapter types, emergency contacts, crime and scam info and much more.
Yes, there are a large range of default items on the checklist however, you can add and customise as many of your own items as you want.
Yes, Berbe is completely free to use as much or as little as you want
Yes you will be able to access a huge variety of recommended activities and excursions for your destination to help get the most out of your trip
Yes, you can earn free credits by downloading and sharing the app. For every referral successfully downloaded, you will be rewarded 1 berbe credit. Your credits can be redeemed against holiday draws and discounts on a variety of travel products. You can learn more on your dashboard when you login by selecting “How it works”.
Yes, we have made it easy for you to purchase credits if you want to top up. Just select “Add Credit” in your dashboard and we will guide you through the simple process.
You can download Berbe at all the major app stores through the links below :
Apple app store: Click Here
Google Play store: Click Here
The Galaxy store: Click Here
You can also use the desktop version at www.berbe.net
Yes it is available and optimised for both iOS and Android
No, Berbe works with travel partners that have a proven reputation of high quality products and service in the travel industry. We have done all the hard work for you to make sure our users only get the very best products at the very best prices.
The information is collected and processed by humans and advanced software. All information is collected from source so it is extremely accurate. However, some country’s official websites are very vague so we would encourage you to double check your destination.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, it is one of the most advanced translation tools available, designed to help you communicate in other languages with speech and image recognition. It supports over 130 languages and gives you instant, accurate translations and even helps you learn by talking the translation for you.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country information” and select currency conversion. The currency pairs will be defaulted to that of your passport country and your destination country
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
Yes, when you make a search, select “Country Information” and you will be given all the information in our user-friendly tabs.
We are currently working with some of the best providers to bring you the best deals available which will be available very soon.
We are currently working with some of the best providers to bring you the best deals available which will be available very soon.
We are currently working with some of the best providers to bring you the best deals available which will be available very soon.
Yes, our team is available to contact at info@berbe.net and we aim to answer your queries within 48 hours. For any queries regarding services you have booked with one of our partners, you must contact them direct to get the quickest and most accurate response.
You can earn free credits by downloading and sharing the app. For every referral successfully downloaded, you will be rewarded 1 berbe credit. Your credits can be redeemed against holiday draws and discounts on a variety of travel products. You can learn more on your dashboard when you login by selecting “How it works”.
Yes, the portal allows you to earn as many credits as you wish to redeem against many of our holiday vacations draws and partner products and services.
You can use them to enter into a holiday vacation draw competitions. 1 Berbe credit = 1 draw entry. The more credits you enter into a draw, the more chance you have of winning.
Yes, 1 Berbe credit = 1 draw entry. The more credits you use to enter into a draw, the more chance you have of winning.
Yes, you can use your credits to redeem large discounts on many of our partner products and services. You will be able to access all deals from your dashboard.
You are shown clearly in your dashboard how many credits you have earned. You will also be able to view all previous transactions from earned and spent credits by selecting “View History” in the Dashboard or by selecting “Credit Transactions” in the main menu.
You can use your Berbe credits on any offers that are available in the dashboard. You will be able to view current offers, upcoming offers, and previous offers.
No, your credits will never expire.
No, credits can only be redeemed by the user that earned them. However, you can use your credits to activate discounts and book deals for another person if you enter their name at the time of booking. Example: If you wanted to use your credits to book an excursion for a relative or friend, you can use your credits to activate the discount and then at the time of booking use their name for the booking details with our travel partner. You will just need to inform the travel partner that is offering the deal that you have done this.
From time to time, we may offer deals where you can combine your credits to another discounted offer, however, you will be shown clearly on the offer if you are able to do this.
It is very simple. Select the offer you would like to redeem your Berbe credits with, then tap “Join this offer” or “Claim this discount now” and you will be prompted to add the relevant amount of credits. Once you tap confirm, you will join the offer and be given a unique discount code with details of the next steps and how to book.
No, Berbe credits can only be redeemed against official Berbe offers that are available in the dashboard and the offers page.
Berbe credits can only be used for eligible products and services on the Berbe Travel platform, and cannot be used for any other purpose. Berbe credits are also not transferable or redeemable for cash. It is important to review the terms and conditions of your Berbe credits carefully to ensure that you are aware of any restrictions on their use.
You can use Berbe credits on any offer that allows the use of Berbe credits. These offers are clearly marked and will allow you to add credits. If an offer does not have the option to use Berbe credits, you will not be able to redeem your credits on that offer.
Berbe Travel does not issue refunds for unused or canceled Berbe credits. It is the user’s responsibility to make sure they are able to use their credits before purchasing them. If a trip or activity is canceled and the user is unable to use their credits, they may be able to use them for a future trip or activity, depending on the policies of our travel partner. It is recommended to contact the travel partner that issued the offer directly to inquire about their cancellation and refund policies. You can view the Berbe refund policy here.
You can earn Berbe credits by downloading and sharing the app. For every person that uses your referral code and successfully creates an account, you will be rewarded with 1 x Berbe credit. There may be certain products, trips or services on the Berbe platform where you can earn Berbe credits for purchasing them, however, you will clearly be informed in the listing whether this option is available.
There are currently no limitations to the amount of credits you can use on the Holiday Vacation draws to win a particular offer. If you want to use your credits towards a “Claim Now” offer, there is a fixed amount of credits needed to claim that offer and you can claim the offer as many times as you wish providing you have enough credits. Example: If you have a family of 4 that wish to claim a bus tour offer, you can select 4 in the quantity box to receive the discount for 4 people. If the discount activation is 50 credits per person, you will need 200 credits to claim it for 4 people.
Yes, you will be able to see all transactions on your account for earned and spent credits by selecting “View History” on the Dashboard screen, or, go to the main menu and select “Credit Transactions”.