Berbe Travel is committed to providing its users with a seamless and enjoyable travel experience. If you are not satisfied with any aspect of your trip or experience, we will make every effort to resolve the issue in a timely and satisfactory manner.

In the event that you need to cancel your trip or activity, you may be entitled to a refund of your Berbe Credits. Our refund policy is as follows:

• If you cancel your trip or activity at least 7 days in advance, you will receive a full refund of your Berbe Credits back to your Berbe account.
• If you cancel your trip or activity less than 7 days in advance, you will receive a 50% refund of your Berbe Credits back to your Berbe account.
• If you do not show up for your trip or activity, or if you cancel on the day of the event, you will not be eligible for a refund of your Berbe Credits.

Please note that our refund policy may vary for trips and activities booked through our travel partners or affiliates. In these cases, the refund policy of the relevant partner or affiliate will apply.

We encourage all users to carefully review the terms and conditions of their trips and activities before booking, to ensure that they understand the refund policies and any other applicable terms. If you have any questions or concerns, please don't hesitate to contact us.